“CONGRATULATIONS!!...If you are looking for a solution to help improve the standard of your customer service - YOU HAVE FOUND IT” - The Peak Performance Programmes Are The Answer

YES Our programmes Will Help Improve Your Customer Service Standards

We believe that in any organisation, a long term sustained improvement in customer service standards can only be achieved by creating an organisation where the value of  "Customer Service Excellence" is understood and is "bought in" to as part of the organisational culture.

If this sounds all too hard for your organisation...THINK AGAIN.

The Peak Performance programmes will show you and your team not only how to achieve the culture change, but also the steps to take in order to become an organisation which values and exhibits "Customer Service Excellence".

The PPI is a Learning Institute. We provide all of our learning solutions worldwide over the internet, and locally in Australia via more traditional delivery methods. Our area of expertise and speciality is focussed on improving organisational performance through improved performance of people within your organisation. All our material is based on the latest research in the sciences of peak performance, physiology and positive psychology.

We believe an organisation which delivers outstanding customer service is one where every individual has pride in the part they play as a member of a team working together to fulfil the needs of clients and customers, and to establish a routine of constant improvement. Click on the REFERENCES link to the left to see how one past client achieved this.

Read on to understand more of our approach and to see details of how to improve your customer service standards today...


Why improved customer service is important for business...

If you are reading this, you probably already realise that customer service is important.

You probably already know that If you want your customers to come back again and again, you've got to satisfy them by making it easy for them to do business with you, which will get them to return for more. You probably understand that if they aren't treated properly, they won't become return customers.

But did you know that most organisational psychologists will tell you that in dealing with ANY employee of your organisation, the most important feature of that interaction is the “perception” the customer has of how helpful and satisfied he feels with the customer service and the process of interacting with your organisation.

The significance of this cannot be overstated…

The most important factor a customer feels in dealing with any organisation is not price…not value for money…not delivery and facilitation and certainly not your product superiority…Quite simply it is his “perception” of how helpful your people and your organisation were in dealing with him....how good he felt your customer service was.


How do I Improve the Standard of Customer Service?

You can install new processes, new software, new systems and any one of the many customer service improvement solutions readily available.

Or you can realise the significance of the above and teach your people how to firstly understand the significance of “perceptions” and the impact that their behaviour, performance and communication style may have on other people.

Secondly you can teach them how to implement this knowledge with specific focus on creating the “perception” of being a great organisation to deal with, a first class customer service organisation.


The Peak Performance Institute can help…

Our “core” Peak Performance programme will teach your people how to become great practitioners of customer service performance.

In addition, our specialist programme “The Ten Commandments of Customer Service” builds on the core knowledge from the Peak Performance programme and explains the "Ten Commandments" of customer service, a series of rules which will help you and your team consistently deliver world class customer service...in whatever area you choose.


The Peak Performance Programmes for improved customer service

The “core” Peak Performance programme provides each and every member of your team with the knowledge and the tools necessary to understand not only the significance of customer “perceptions”, but also how to behave accordingly, and become a great customer service organisation.

The programme is delivered in two distinct sections.

Section 1 gives you the knowledge and understanding of the many elements that combine to create your current thinking, mood, personality, behavioural style and ultimately your performance. The programme utilises the latest scientific and psychological research and delivers its teachings in a clear concise and easily understood style.


Section 2 builds on this knowledge and teaches specific tools and techniques to help improve communications, understand “perceptions”, create new thinking, new behaviour and improved performance, particularly focussed on improved customer service performance. 


How Do We Enrol for the Peak Performance Programme?

The peak performance programme is available in three distinct delivery options:

1. As an e-learning programme, available world wide allowing you to learn at your own pace and in your own time. This programme can be delivered to individuals or to entire teams and organisations.

2. As a public classroom based programme, currently delivered as a 2 day programme at locations throughout Australia.

3. As a corporate programme, delivered and tailored specifically for the needs of corporate clients.

If you would like more information about the different delivery options, click on the links to the left.


Alternatively if you would like to try our programme material, or if you simply want to get started now you can enrol for the e-learning programme for just $97 by clicking the SUBSCRIBE NOW button...


How Do We Enrol for the “10 Commandments of Customer Service” Programme?

Our second programme for customer service improvement, THE TEN COMMANDMENTS OF CUSTOMER SERVICE is only available as an e-learning programme.

The programme is broken down into 10 individual lessons each containing a series of video clips which illustrate the "Ten Commandments of Customer Service".

The video clips are taken from the production "Who Cares Wins" starring Tony Robinson of Baldrick and Blackadder fame.

For those of you familiar with Tony's role as Baldrick you will instantly recognise the style of humour used in this production. For those of you not familiar...you are in for a treat!

This E-Learning programme costs AU$150


If you would like to try this programme, or if you simply want to get started now you can enrol for the e-learning programme for just $150 by clicking the SUBSCRIBE NOW button...


Alternatively the program can be made available via a separately negotiated site licence. If you would like more information on this programme and the site licence options click the ENQUIRY FORM button.